If you're unable to integrate your CRM with a third-party app, follow the steps below to resolve the most common connection issues.
Try these steps first
- Confirm account permissions
Make sure you’re logging in with the correct account and that it has permission to connect integrations (admin or owner access may be required).
- Allow pop-ups in your browser
Some apps open an authorization window. Disable pop-up blockers or add Collanity CRM to your browser’s allowed list.
- Reconnect the app
- Go to Integrations
- Find the app you’re trying to connect
- Click Disconnect, then Connect again
After reconnecting, try completing the integration once more.
Still not working?
If the issue persists, report it to our support team so we can help you faster.
Use the
Report a problem button in the
Feedback section of the Help Center, or email us at
[email protected].
Please include:
- The name of the app you’re trying to connect
- The exact error message, if any
- A screenshot of the issue
Providing these details helps us diagnose and resolve the problem more quickly.
